Terms of Use

Effective: August 11, 2026 · Last updated: August 11, 2026

1. Acknowledgment and Acceptance of the Terms

Welcome to Pillow Moon (the “App”). These terms constitute an agreement between you and the App operator regarding your use of the App's services. By downloading, installing, or using the App, you acknowledge that you have read, understood, and agreed to all the contents of these terms. If you do not agree with any provision, please do not use the App.

2. Description of the Service

The App is a sleep-assist and emotion-recording application that mainly provides the following features: guided bedtime ritual, white-noise companionship, goodnight postcard submission and sharing, emotion and sleep recording, daily reports, and membership subscription. The App's features may change with each version; we reserve the right to add, adjust, or discontinue some features.

Important notice: All content and records provided by the App are for personal reference and relaxation purposes only and do not constitute medical advice, diagnosis, or treatment. If you or your family members have sleep disorders or mental health concerns, please consult a qualified medical institution promptly.

3. Account Registration and Security

• Signing in is optional; you can use the core features of the App without signing in.
• You should register with your own valid phone number and are responsible for all actions under your account.
• Please keep your account and verification information safe. If you find your account has been compromised, contact us promptly.
• You may apply to deregister your account at any time. After deregistration, we will process your data in accordance with laws and the Privacy Policy.

4. Membership and Subscription

• Some premium features require a membership subscription. Subscriptions are completed through in-app purchases (IAP) on the App Store and follow Apple's applicable rules.
• Auto-renewal: Unless you cancel at least 24 hours before the subscription period ends, the subscription will automatically renew and be charged. You can cancel auto-renewal at any time on your device's subscription management page.
• Refunds: Subscription fees are generally non-refundable once charged. For refunds, please apply through the App Store; the outcome is determined by Apple.
• Price changes: We may adjust subscription prices. Price changes take effect at your next renewal and will be notified in advance in the App or on the App Store page.
• Subscription benefits are for the personal use of the registered account only and may not be transferred, sold, or rented.

5. User Conduct Rules

While using the App, you must not:

• Publish or disseminate content that violates laws, regulations, or public order and good morals, including but not limited to illegal information, pornography, violence or terrorism, gambling and fraud, hate speech and discrimination, or inflammatory content;
• Publish content that abuses, insults, harasses, defames others, or discloses others' privacy;
• Publish advertisements, marketing promotions, external traffic diversion, or spam;
• Infringe on others' intellectual property, trade secrets, or other legal rights;
• Publish false or misleading claims about medical, health, or therapeutic efficacy;
• Use technical means to bypass content moderation, mass-register accounts, inflate engagement, or undermine service stability;
• Evade payment, crack, reverse-engineer, or tamper with the App;
• Engage in any other activity that violates laws or harms others' legal rights.

If you violate these rules, we may, depending on the circumstances, warn you, hide content, refuse review, restrict or ban accounts, and reserve the right to pursue legal liability.

6. User Content and Intellectual Property

• You own the copyright to the content you create in the App (including but not limited to goodnight postcards and reflection journals).
• To enable the App to provide you with the relevant services, you grant us a non-exclusive, sub-licensable, worldwide license to store, review, and display your content. Unless you choose to make it public, we do not display your personal content to other users.
• Goodnight postcards you choose to make public will be displayed to other users only after our review, in accordance with Section 5 and the community guidelines.
• The audio, copy, interface design, icons, trademarks, and software programs in the App are owned by us or the respective rights holders and may not be reproduced, distributed, or used commercially without permission.

7. Content Moderation and Reporting

We review public content and accept user reports. If you find violating content, you can report it through the in-App reporting feature or by contacting us. We will handle it within a reasonable time and take appropriate action based on the review result.

8. Third-Party Services and Links

The App may contain third-party services (such as app stores, payment channels, push services, etc.) or external links. The terms and privacy policies of third-party services are established by the respective providers. We are not responsible for them; please read them carefully before use.

9. Disclaimer

• The App service is provided on an “as is” and “as available” basis. We do not make absolute guarantees about the continuity, timeliness, or security of the service, but we will make reasonable efforts to maintain its stability.
• We will not be liable, to the extent permitted by law, for service interruptions or data loss caused by force majeure (such as natural disasters, network failures, or policy adjustments).
• Your sleep and emotion data are for your own reference only and do not serve as any medical, psychological evaluation, or legal basis.

10. Changes, Interruptions, and Termination of the Service

We may adjust, suspend, or terminate part or all of the service due to business needs. If the service is terminated for reasons attributable to us, we will properly handle your data and membership benefits in accordance with laws and these terms.

11. Amendment of the Terms

We may revise these terms from time to time. Material changes will be prominently notified in the App. The revised terms take effect from their stated effective date. If you continue to use the App after the revised terms take effect, you will be deemed to accept them.

12. Governing Law and Dispute Resolution

These terms are governed by the laws of the People's Republic of China. Disputes arising from these terms shall be resolved through friendly negotiation; if negotiation fails, either party may file a lawsuit with a competent court at the location of the App operator.

13. Contact Us

If you have any questions about these terms, or need to provide feedback, file a complaint or report, or apply to deregister your account, please contact us through the in-App feedback channel. We will respond within 15 working days of receiving your request.